Request A Return
All new or used products must meet the following conditions to be eligible for a refund or exchange:
must be shipped back within 30 days of the original delivery date.
Products must be in original, unused and brand-new condition to receive a full refund.
Products that have been opened or have broken seals, must be in the original condition they were received and may be subject to restocking fees up to 40%. Additional fees of 10% may be imposed if accessories, parts or other items are missing from original packaging.
Customers are entitled to a replacement for defective products only during the manufacturer’s warranty period and in accordance with the manufacturer’s warranty return policy.
Note: Certain manufacturers require that the customer process warranty claims with them directly.
Customers are required to pay all shipping costs associated with a defective product return, unless the product was not functioning at the time it was received by the customer.
Missing / Damaged Items
Any purchases containing damaged items or which are missing must be reported within 48 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived damaged. Please contact us and we’ll take care of the issue immediately.
All sales of WickHeads Melts are final, unless the item received was not the item ordered.