Request A Return

Return Policy

All new or used products must meet the following conditions to be eligible for a refund or exchange:

All Product(s)

must be shipped back within 30 days of the original delivery date.

New product(s)

Products must be in original, unused and brand-new condition to receive a full refund.

Used Product(s),

Products that have been opened or have broken seals, must be in the original condition they were received and may be subject to restocking fees up to 40%. Additional fees of 10% may be imposed if accessories, parts or other items are missing from original packaging.

Defective Products

Customers are entitled to a replacement for defective products only during the manufacturer’s warranty period and in accordance with the manufacturer’s warranty return policy.

Note: Certain manufacturers require that the customer process warranty claims with them directly.

Customers are required to pay all shipping costs associated with a defective product return, unless the product was not functioning at the time it was received by the customer. 

Missing / Damaged Items

Any purchases containing damaged items or which are missing must be reported within 48 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived damaged. Please contact us and we’ll take care of the issue immediately.


All sales of WickHeads Melts are final, unless the item received was not the item ordered.

Questions Or Concerns?

Shoot us an email at [email protected]  and we will answer any questions as soon as possible